User-generated content platforms: managing the relationship triangle 2023-07-21
Subject：User-generated content platforms: managing the relationship triangle
Guest：Bin HU, Professor, University of Texas at Dallas
Host：Hailong SUN, Assistant Professor, Antai College of Economics and Management, Shanghai Jiao Tong University
Time：Friday, July 21, 2023 10:00-11:30am
Venue：Room B207 at Antai Building
A typical user-generated content (UGC) platform operates as an ecosystem: the platform provides incomes for the creators, the creators provide contents for the viewers, and the viewers provide advertising revenue to the platform, forming a relationship triangle. Managing a UGC platform is a delicate and dynamic balancing act around the relationship triangle. We adopt the continuous-time optimal-control framework to study the dynamic operational decisions of UGC platforms, including promotion, advertising, and revenue sharing. We find that, in a UGC platform’s earliest stages, it can maximize advertising revenue without worrying about stifling the viewer base growth, then gradually shift to balancing growth and profitability, until reverting back to maximizing revenue when the viewer base becomes saturated. This pattern is a result of the unique relationship triangle in UGC platforms and contrasts with the common wisdom about managing ad-supported free services. We further show that these insights are robust under liquidity constraints and allowing paid advertisement removal, and that sponsored contents do not fundamentally change the insights but offer surprising flexibilities in UGC business model implementations.
Dr. Bin Hu is a Professor in the Naveen Jindal School of Management at the University of Texas at Dallas. He received his PhD in Business Administration from the University of Michigan, and his BS in Mathematics from Peking University. Before joining UT Dallas in 2018, he taught at the University of North Carolina at Chapel Hill. Dr. Hu’s research interest is in supply chain management, procurement and sourcing, and innovative operations, and primarily employs analytical economic, game-theoretic, and optimization models in his research. He currently serves as Associate Editor for Management Science and Naval Research Logistics, and Senior Editor for Production and Operations Management.