题　目：An emotional journey for novices: The antecedent and impact of changes in newcomers' emotional labor

嘉　宾：董韫韬, 副教授, 北京大学

主　持：李欣欣, 副教授, 上海交通大学

时　间：2024年06月12日(周三) 10:00-11:30

地　点：上海交通大学 徐汇校区安泰楼A507室

内容简介:

Organizational socialization requires newcomers to regulate and appropriately display emotions when interacting with veteran coworkers. Integrating the uncertainty reduction theory and social interaction model of emotion regulation, we adopt a dynamic within-person approach to investigate how and why newcomers engage in various emotional labor strategies to integrate into the new environment with two longitudinal studies. In study 1, we surveyed 142 newcomers along with their coworkers and found that changes in newcomers’ deep acting positively influenced coworkers’ perceived newcomer popularity over time, which subsequently enhanced newcomer performance, whereas surface acting exhibited no significant effect. In Study 2, we expanded our examination by taking a more nuanced approach to distinguish a variety of emotional labor strategies. With data from 431 newcomers and matched coworkers and supervisors, we found self-monitoring was an antecedent to newcomers’ dynamic use of different emotional labor strategies, which in turn impacted changes in newcomer popularity and performance.

演讲人简介：

Yuntao Dong is an associate professor in the Department of Organization and Strategy at Guanghua School of Management, Peking University. She received her Ph.D. from University of Maryland, College Park. Her research focuses on leadership, individual creativity and development, and employee emotional labor and resilience in the modern organizational environment. Yuntao’s work has appeared in Academy of Management Journal, Journal of Applied Psychology, Personnel Psychology, Human Resource Management Journal, Journal of Organizational Behavior, and Management and Organization Management, and is regarded as ESI highly cited paper. She is a senior editor of Management and Organization Review and Quarterly Journal of Management, and the IACMR Rep-at-large for mainland China.

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